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Frequently Asked Questions
How do I schedule an appointment?
The easiest way is to call 949 243 23 30 or leave a request for a call back.
What should I expect during a service visit?
Our technician will diagnose the breakdown of your appliances and provide you with a full report including the cost and all details related to the repair.
Are your specialists insured and licensed?
Yes, we are .
What brands do you service?
Sub-Zero , Wolf , Gaggenau , Thermador , Bosch, U Line , Viking , Miele , La Cornue , LaCanche , Bertazzoni , DCS , Fisher&Paykel, GE Monogram, Asco , Dacor , Marvel , Perlick , Scotsman , Summit , BlueStar Range , Electrolux ,Whirlpool , Maytag , Amana , Hotpoint , Jenn Air , Speed Queen, LG , Samsung, Admiral , Kenmore , Frigidaire , Magic chef , Tappan , Westinghouse , Gaffers&Sattler and more…
How many years in business?
15 years , from 2009. All our technicians have at least 3+ years experience.
This is the big company?
We are not big company. Our team has five technicians and one receptionist.
This is family operated business?
Yes, it is.
What service area are you covered?
All Orange County.
How much do the diagnostic cost?
Diagnostic fee will be $85 , Is free if you do the repair.
How much the repair cost?
We will be able to answer this question after our specialist makes a diagnosis and identifies the problem and the part that needs to be replaced.
How long does it take to repair my broken appliance?
It all depends on the availability of spare parts. We have many replacement parts in the our trucks and in our local warehouse. But some spare parts need to be ordered and this takes some time.
What payments do you accept?
Check ,cash, Venmo Zelle, credit card ( 3% processing fee ).
Do you have any discount?
Yes, we do ! Seniors, return Customer , Veterans and we always provide some specials on the Yelp or Google.
Business hours?
Monday-Friday 7 AM - 9 PM, Saturday 8 AM - 5 PM, Sunday 9 AM - 5 PM
If you don't have a spare part in stock, how long does it take for you to receive it?
Depends from which warehouse this part coming from 2-5 business days if they in stock.
What home appliances can you repair?
Kitchen and laundry appliances : Refrigerators ovens, vent hoods , downdrafts , Dishwashers , wine coolers, Ice machines , icemakers , thrash compactors , washers , dryers, stoves , cook tops , warmers , Undercounter appliances , Barbecue and grills. All brand names.
Do you repair antique and vintage appliances?
Yes, we do ! All brand names.
Can I bring my appliances to your shop for repair?
We provide only our services at home.
Did you install the Customer part?
Unfortunately, we do not install spare parts purchased by the customer, because in this case we cannot available to give you any warranty .
Did you provide appliance installation?
We do not.
Do you work with new appliances?
Yes, we work with new appliances, but we always recommend that you first call and check if you have a warranty from the manufacturer.
Do you provide any warranty after repair or service is completed?
Yes, we do.
Do you charge hourly?
No, we do not.
How much the labor charge?
It all depends on the work done and how difficult this work is. Average $150 +
What is the warranty on the parts?
Most of the parts, we have 90 days warranty, but some parts up to one year.
What kind of parts you provide with your service?
Only certified OEM Parts.
Do you charge sales tax?
Yes, we do . Most of the areas and Orange county is 7.75%.
Do you take deposit?
Yes, will do.
After you have made a diagnosis and it turns out that the spare part is no longer available and discontinue, in this case, do you charge a fee for the diagnosis?
Yes, we do. Unfortunately, we cannot control the manufacturer or suppliers who discontinued the spare part.
Do I have time to make my decision on Repair after you done with your diagnostic?
Yes , you do. The quote we provide is good for 14 days. And diagnostic fee, what you paid will be applied to the total job estimate.
Our discounts
off labor
Customer
Discount
off labor
Senior
Discount
off labor
Veteran
Discount